These Terms and Conditions apply to purchases made through Discount Home Brew Supplies. They should be read together with our privacy, payment, shipping and returns information below.
Privacy
Discount Home Brew Supplies respects the privacy of our customers and is committed to handling personal information responsibly.
We may collect personal information that you provide when creating an account, placing an order, contacting us or otherwise using our website. This may include your name, email address, telephone number, billing and delivery addresses, order information and other information necessary to provide our products and services.
We use this information to process and fulfil orders, provide customer service, communicate important information about your account or purchases, and operate and improve our business.
We may use third-party service providers where necessary to operate our website, process payments, deliver orders or provide other business services. Information may be shared where reasonably necessary for those services or where required by law.
We do not permanently store complete credit card details on our website.
For questions about your personal information, please contact support@discounthomebrewsupplies.com.au.
Website Security and Payments
Discount Home Brew Supplies uses secure technology to help protect information transmitted through our website.
Online credit card payments are processed securely through eWAY. Complete credit card details are not available to Discount Home Brew Supplies through the normal payment process.
Payment methods currently available at checkout include:
- Credit Card
- Direct Bank Deposit
Orders paid by Direct Bank Deposit will be processed once payment has been received and identified.
Goods remain the property of Discount Home Brew Supplies until payment has been received in full.
Orders
When placing an order, you must provide accurate information sufficient for us to process payment, fulfil your order and arrange delivery.
After placing an order, you will receive an order confirmation by email. If there is a problem with your order, payment, stock availability or delivery information, we may contact you using the details provided with your order.
Shipping and Delivery
We aim to dispatch orders within one business day wherever possible.
Orders are generally shipped using Australia Post. Delivery times after dispatch depend on the destination and shipping service selected.
Standard shipping is free Australia-wide for orders of $100 or more. Express Post is available at the customer’s expense where offered during checkout.
Tracking information is provided when available.
Occasionally an item may be unavailable or an order may require additional processing time. If this significantly affects your order, we will contact you.
For further information, please see our Shipping page.
Returns and Refunds
If you have a problem with an order, please contact us at support@discounthomebrewsupplies.com.au so we can assist.
Returns should not be sent without contacting us first. Where a return is approved, products should be returned in suitable condition and packaged appropriately for transport.
Change-of-mind returns may be accepted at our discretion and may be subject to return postage costs and other reasonable conditions depending on the product and circumstances.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Damaged Goods
Please inspect your order after delivery and contact us promptly if an item arrives damaged, incorrect or otherwise has a problem.
For fragile products, including glass bottles and demijohns, we take reasonable care when packing orders for transport. If an item arrives damaged, please contact us with details of the damage so we can assess the issue and assist.
External Links
Our website may contain links to third-party websites. Discount Home Brew Supplies is not responsible for the content, privacy practices or operation of external websites.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The current version published on this website applies from the date it is updated.
Contact Us
For questions about these Terms and Conditions, an order, privacy or our website, please contact:
Discount Home Brew Supplies
Email: support@discounthomebrewsupplies.com.au