Free Standard Shipping on Orders Over $100
We offer FREE standard shipping Australia-wide on orders of $100 or more.
Orders under $100 are charged the applicable standard shipping rate at checkout. If you choose express shipping, the additional express shipping cost is the buyer’s responsibility.
Order Dispatch
We aim to pack and dispatch orders within one business day.
Orders are generally sent via Australia Post. If an item in your order is temporarily unavailable, dispatch may take a little longer. We’ll do our best to keep any delays to a minimum.
Once your order has been dispatched, delivery times can vary depending on your location and Australia Post’s delivery network.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email titled “Details for my order”.
This email includes:
- The date your order was shipped
- Your Australia Post tracking number
- A link to track your delivery
Please check your spam or junk folder if you don’t see the email in your inbox.
You can also enter your tracking number directly into the Australia Post tracking service.
Large or Heavy Orders & Remote Areas
Our FREE standard shipping on orders of $100 or more applies Australia-wide, and we aim to honour this offer wherever reasonably possible.
However, we reserve the right to cancel and refund an order where the freight cost is exceptionally high. This is rare and generally applies to orders over 5 kg being delivered to remote areas, particularly where the order contains large or heavy items such as premix liqueurs, spirit starter kits or other bulky products.
If an order is cancelled due to excessive freight costs, a full refund will be issued. The reason for the cancellation and the applicable freight cost will be provided with the refund notification.Glass Products
Glass products such as demijohns, carboys and glass bottles are packed carefully to minimise the risk of damage during transit.
Despite careful packaging, glass products are sent at the buyer’s risk once they are in transit. We recommend checking your order carefully when it arrives and contacting us as soon as possible if there is a problem.
What If My Order Is Delayed?
If your order has been dispatched and appears to be taking longer than expected, first check the tracking information provided in your “Details for my order” email.
If your parcel is delayed or the tracking information has not been updated as expected, please contact Australia Post directly through their Help & Support page. Have your Australia Post tracking number ready so they can investigate your delivery.
As the carrier, Australia Post is best placed to provide information about the location and progress of your parcel once it has been dispatched.
If you have contacted Australia Post and they are unable to resolve the issue, we’re happy to help. Please contact us at support@discounthomebrewsupplies.com.au with your order details and we can assist further.
Backorders
If an item in your order is temporarily unavailable, dispatch may be delayed while we wait for the item to become available. Where appropriate, we may contact you to discuss the available options.
We’ll do our best to keep you informed of any significant delay.
Need Help?
If you have a question about shipping, delivery or your order, please contact us:
Email: support@discounthomebrewsupplies.com.au
Phone: 0450 958 797
If we’re unable to answer the phone, please leave us a message and we’ll get back to you as soon as we can. We may be assisting another customer, packing orders or receiving a delivery when you call.
You can also visit our FAQ or Contact Us page for further assistance.