Frequently Asked Questions
Account & Login
I used to checkout as a guest without having an account. Can I still do this?
Guest checkout is no longer available. You’ll need to create an account before you can complete your order.
I used to have an account but I can’t log in. What happened?
When the new webstore was rebuilt in December 2025, customer accounts that had not been logged into for 6 months were removed. If you had an old account that was removed, you’ll need to register a new account before placing an order.
Why am I still not receiving my password reset email?
If you’re trying to access an old account that was removed when the new webstore was rebuilt, you’ll need to register a new account first. If you have already registered a new account and still aren’t receiving the password reset email, contact us at support@discounthomebrewsupplies.com.au and we can check your account and help you regain access.
How do I access my registered account?
Click My Account near the top of the website. When you’re successfully logged in, your account dashboard will show your name. From there you can view your recent orders, manage your shipping and billing addresses, and change your password or other account details.
How can I view my recent orders?
Log in through My Account and select Recent Orders. This allows you to review your previous orders and their details.
How do I change my shipping or billing address?
Log in to My Account and go to Shipping and Billing Addresses. You can update your address details there.
How do I change my password or account details?
Log in to My Account and go to Password and Account Details. From there you can update your password and other account information.
Checkout & Payments
What happens if the reCAPTCHA has timed out and I can’t finish my order?
If the reCAPTCHA has timed out while you’re checking out, simply refresh the checkout page and try again. If you’re unsure how to refresh the page, click on another page of our website, then go back to your cart and select Checkout again. This will reload the checkout page and reCAPTCHA.
What payment options are available?
We offer secure credit card payments through eWAY, as well as Bank Deposit for customers who prefer to pay by direct bank transfer. When choosing Bank Deposit, you will need to manually transfer the payment using the banking details provided during checkout. Your bank account will not be charged automatically.
I selected Bank Deposit, but now I want to pay by credit card. What can I do?
If you have already placed your order using Bank Deposit but would prefer to pay by credit card, call us on 0450 958 797 and we can process the order over the phone. Alternatively, email support@discounthomebrewsupplies.com.au and ask us to cancel the original order so you can place a new order through the website using your credit card.
What should I do if my order is showing as unpaid?
If you selected Bank Deposit, your order will remain unpaid until we receive your bank transfer. Please make the payment using the banking details provided during checkout. If you have already made the payment and your order is still showing as unpaid, please contact us at support@discounthomebrewsupplies.com.au so we can check the payment for you.
Shipping & Handling
How quickly will my order be dispatched?
We aim to pack and send your order via Australia Post within one business day. If an item in your order is temporarily unavailable, dispatch may take a little longer. We’ll do our best to keep any delays to a minimum.
How will my order be delivered?
Orders are generally sent via Australia Post. Once your order has been dispatched, delivery times can vary depending on your location and Australia Post’s delivery network. Any delivery timeframes provided are estimates and are outside our control once your order has been handed to Australia Post.
Do orders of $100 or more qualify for free shipping?
Yes. Orders with an accumulated value of $100 or more qualify for FREE standard shipping Australia-wide. If you choose express shipping, the additional express shipping cost is at the buyer’s expense.
Can I track my order once it has been dispatched?
Yes. Your shipping date and tracking information will be provided by email, titled “Details for my order”. This email will include your Australia Post tracking number and a link to track your order.